Overview
Croww ("we," "us," or "our") operates as a creative agency exclusively serving the real estate industry. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website croww.in, contact us, or engage with our advertising campaigns.
By using our website or submitting an inquiry, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our website.
Important: Croww runs advertising campaigns on Meta platforms (Facebook and Instagram). This policy specifically explains how data collected through Meta Pixel and related tools is used. We are committed to full compliance with Meta's Advertising Policies and applicable data protection laws.
Information We Collect
We collect information you provide directly to us and information collected automatically when you use our website.
Information you provide:
- Name, company name, and email address submitted through our contact form
- Phone number or WhatsApp number if you contact us directly
- Project details, budget information, and communication preferences
- Any other information you voluntarily provide when contacting us
Information collected automatically:
- IP address and approximate geographic location
- Browser type, operating system, and device information
- Pages visited, time spent on pages, and referral URLs
- Interactions with our website including clicks and form submissions
- Data collected via cookies and tracking pixels (see Section 05)
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries and provide information about our services
- To send you project proposals, quotes, and relevant communications
- To improve our website content, design, and user experience
- To analyse website traffic and understand how visitors interact with our site
- To run targeted advertising campaigns on Meta platforms (Facebook & Instagram)
- To measure the effectiveness of our advertising campaigns
- To create custom and lookalike audiences for advertising purposes
- To comply with legal obligations and enforce our terms
We will never sell your personal data to third parties for their own marketing purposes.
Meta Advertising & Pixel
Our website uses the Meta Pixel (formerly Facebook Pixel), a piece of code provided by Meta Platforms, Inc. The Meta Pixel allows us to measure the effectiveness of our advertising on Facebook and Instagram by tracking actions people take on our website.
What Meta Pixel collects:
- Page visits and website interactions
- Form submissions and contact requests
- Button clicks and navigation patterns
- IP address and browser/device information
How we use this data:
- To measure the performance of our Meta advertising campaigns
- To retarget website visitors with relevant ads on Facebook and Instagram
- To build custom audiences of people who have visited our website
- To create lookalike audiences to reach new potential clients
- To optimise ad delivery to people most likely to be interested in our services
Meta Data Sharing: Information collected through the Meta Pixel is shared with Meta Platforms, Inc. and is subject to Meta's own Privacy Policy, which can be found at facebook.com/privacy/policy. Meta may use this data in accordance with their data policy.
You can opt out of Meta's use of cookies for interest-based advertising by visiting Meta's ad preferences at facebook.com/ads/preferences or through the Digital Advertising Alliance opt-out tool.
Advanced Matching: We may use Meta's Advanced Matching feature, which hashes and sends certain information (such as email addresses from form submissions) to Meta to improve ad matching. This data is hashed (encrypted) before transmission.
Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website and for advertising purposes.
Types of cookies we use:
- Essential cookies — Required for the website to function properly
- Analytics cookies — Help us understand how visitors use our website (e.g., Google Analytics)
- Advertising cookies — Used to deliver relevant ads on Meta platforms (Facebook Pixel, Instagram)
- Preference cookies — Remember your settings and preferences
Most web browsers allow you to control cookies through their settings. Disabling cookies may affect website functionality. You can also opt out of advertising cookies through the Network Advertising Initiative opt-out page at optout.networkadvertising.org.
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:
- Meta Platforms, Inc. — Through the Meta Pixel for advertising purposes as described in Section 04
- Service providers — Third-party vendors who assist us in operating our website or conducting our business (e.g., email providers, form processors)
- Legal requirements — When required by law or to protect our legal rights
- Business transfers — In connection with any merger, sale, or transfer of business assets
All third-party service providers are required to maintain the confidentiality of your information and are prohibited from using it for any purpose other than providing services to us.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
- Contact form submissions are retained for up to 2 years for business purposes
- Website analytics data is typically retained for 26 months
- Meta Pixel data retention is governed by Meta's data policies
- Email correspondence is retained for the duration of our business relationship plus 3 years
You may request deletion of your personal data at any time by contacting us at the details in Section 12.
Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right of access — Request a copy of the personal data we hold about you
- Right to rectification — Request correction of inaccurate or incomplete data
- Right to erasure — Request deletion of your personal data ("right to be forgotten")
- Right to restrict processing — Request that we limit how we use your data
- Right to data portability — Request your data in a portable format
- Right to object — Object to processing of your data for marketing purposes
- Right to opt out of advertising — Opt out of targeted advertising via Meta's Ad Preferences
To exercise any of these rights, please contact us using the details in Section 12. We will respond to all requests within 30 days.
Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will promptly delete such information.
Our Meta advertising campaigns are configured to target adults only and are not directed at individuals under 18 years of age.
Third-Party Links
Our website may contain links to third-party websites including our social media profiles on Instagram and LinkedIn. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Third-party platforms we link to include:
- Instagram — governed by Meta's Privacy Policy
- LinkedIn — governed by LinkedIn's Privacy Policy
- WhatsApp — governed by Meta's Privacy Policy
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page.
We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.
Note for Meta compliance: This policy is maintained in accordance with Meta's Platform Terms and Advertising Policies. Any changes that affect how we use data collected through Meta tools will be reflected here promptly.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
We aim to respond to all privacy-related inquiries within 30 business days.